Shipping & Returns
All orders are shipped from our warehouse in Lisbon, Portugal. After your order is processed and shipped, you will receive a confirmation e-mail with a tracking number.
Our national carrier to Portugal and Spain is BATCH.
Our international carriers are DHL Express and FedEx.
Free express shipping on orders over 250€.
Returns & Exchanges: 14 days
To request a return or exchange access our Returns & Exchanges Portal.
Portugal: Free returns & exchanges on all orders | Spain: Return cost 5€. Free exchanges | EU countries: Return cost 10€. Free exchanges | UK: Return cost £15. Free exchanges | Switzerland: Return cost 15 CHF. Free exchanges | non-EU countries: Return cost 20€. Free exchanges | USA: Return cost $12. Free exchanges | North, Central and South America: Return cost $15. Free exchanges | Australia: Return cost 45 AUD. Free exchanges | Rest of the World: Return cost 25€. Free exchanges
For more information, view our Shipping and Return & Exchanges Policies.
Need help?
WhatsApp text +351 910 147 479
E-mail support@gandaia.store