You must register your return or exchange within 14 days from the delivery date of your order. Please access our Returns & Exchanges Portal to register your return or exchange.

Please follow the steps on our Returns & Exchanges Portal. The portal will provide you with a prepaid return label and all the necessary information for you to schedule a pick-up or to drop off at the carrier's collection point.

All products must be returned in their original condition and packaging (including dust/tote bag).

If the returns & exchanges portal is not working or showing the desired exchange product(s) please email our customer service team at support@gandaia.store, please allow 1-3 business days for a reply.

Once we have received your original order back at our warehouse we will process your return/exchange within 3 working days.

RETURN COST:

Portugal: free
Spain: 5€
EU countries: 10€

Gandaia offers free exchanges on the first exchange. The shipping cost of a second exchange must be paid by the customer.

You must register your return or exchange within 14 days from the delivery date of your order. Please access our Returns & Exchanges Portal to register your return or exchange.

Please follow the steps on our Returns & Exchanges Portal. The portal will provide you with a prepaid return label and all the necessary information to drop off at the carrier's collection point.

IMPORTANT: Please print an extra two copies of the original invoice that was sent inside your parcel. The following sentence must be written on each copy: “Devolução à marca por não conformidade”. All invoices should be attached on the outside of your parcel in a transparent plastic pouch. The invoices cannot be placed inside the box, as customs should be able to collect it. Drop off your parcel at the chosen pick-up point.

All products must be returned in their original condition and packaging (including dust/tote bag).

If the returns & exchanges portal is not working or showing the desired exchange product(s) please email our customer service team at support@gandaia.store, please allow 1-3 business days for a reply.

Once we have received your original order back at our warehouse we will process your return/exchange within 3 working days.

RETURN COST:

UK: £15
Switzerland: 15 CHF
non-EU countries: 20€

Gandaia offers free exchanges on the first exchange. The shipping cost of a second exchange must be paid by the customer.

You must register your return or exchange within 14 days from the delivery date of your order. Please access our Returns & Exchanges Portal to register your return or exchange.

Please follow the steps on our Returns & Exchanges Portal. The portal will provide you with a prepaid return label and all the necessary information to drop off at the carrier's collection point.

IMPORTANT: Please print an extra two copies of the original invoice that was sent inside your parcel. The following sentence must be written on each copy: “Devolução à marca por não conformidade”. All invoices should be attached on the outside of your parcel in a transparent plastic pouch. The invoices cannot be placed inside the box, as customs should be able to collect it. Drop off your parcel at the chosen pick-up point.

All products must be returned in their original condition and packaging (including dust/tote bag).

If the returns & exchanges portal is not working or showing the desired exchange product(s) please email our customer service team at support@gandaia.store, please allow 1-3 business days for a reply.

Once we have received your original order back at our warehouse we will process your return/exchange within 3 working days.

RETURN COST:

USA: $12
Rest of region: $15

Gandaia offers free exchanges on the first exchange. The shipping cost of a second exchange must be paid by the customer.

You must register your return or exchange within 14 days from the delivery date of your order. Please access our Returns & Exchanges Portal to register your return or exchange.

Please follow the steps on our Returns & Exchanges Portal. The portal will provide you with a prepaid return label and all the necessary information to drop off at the carrier's collection point.

IMPORTANT: Please print an extra two copies of the original invoice that was sent inside your parcel. The following sentence must be written on each copy: “Devolução à marca por não conformidade”. All invoices should be attached on the outside of your parcel in a transparent plastic pouch. The invoices cannot be placed inside the box, as customs should be able to collect it. Drop off your parcel at the chosen pick-up point.

All products must be returned in their original condition and packaging (including dust/tote bag).

If the returns & exchanges portal is not working or showing the desired exchange product(s) please email our customer service team at support@gandaia.store, please allow 1-3 business days for a reply.

Once we have received your original order back at our warehouse we will process your return/exchange within 3 working days.

RETURN COST:

Australia: 45 AUD

Gandaia offers free exchanges on the first exchange. The shipping cost of a second exchange must be paid by the customer.

You must register your return or exchange within 14 days from the delivery date of your order. Please access our Returns & Exchanges Portal to register your return or exchange.

Please follow the steps on our Returns & Exchanges Portal. The portal will provide you with a prepaid return label and all the necessary information to drop off at the carrier's collection point.

IMPORTANT: Please print an extra two copies of the original invoice that was sent inside your parcel. The following sentence must be written on each copy: “Devolução à marca por não conformidade”. All invoices should be attached on the outside of your parcel in a transparent plastic pouch. The invoices cannot be placed inside the box, as customs should be able to collect it. Drop off your parcel at the chosen pick-up point.

All products must be returned in their original condition and packaging (including dust/tote bag).

If the returns & exchanges portal is not working or showing the desired exchange product(s) please email our customer service team at support@gandaia.store, please allow 1-3 business days for a reply.

Once we have received your original order back at our warehouse we will process your return/exchange within 3 working days.

RETURN COST:

Rest of the World: 25€ or equivalent in local currency

Gandaia offers free exchanges on the first exchange. The shipping cost of a second exchange must be paid by the customer.